Terms of Service
These are the rules for ordering a book from My Beloved Stories. By placing an order, you're agreeing to them. We've kept the language plain — if anything is unclear, message us and we'll explain.
1. About us
My Beloved Stories is a small Lebanese business that makes personalised storybooks for children — delivered as a print-ready digital PDF, with optional printed storybooks shipped across Lebanon. We're based in Beirut.
2. What you're ordering
We offer two formats:
- Digital PDF — a print-ready PDF of the personalised book, delivered by email after payment. Currently $19.99 per book.
- Soft cover book — a physical printed book, hand-printed in Beirut and delivered to your address across Lebanon. Currently $44.99 per book with delivery included (Whish, OMT or cash on delivery). Includes the PDF.
- Hard cover book — the same book with a durable stitched hard cover. Currently $59.99 per book with delivery included. Includes the PDF.
Prices may change. The price you see in the checkout at the time of order is the price you pay.
3. How ordering works
- You fill in the child's name, upload a clear front-facing photo, give us your email/phone/address, and pick a payment method.
- We save the order and email you the payment details immediately.
- You send the money via the payment method you chose (Whish or OMT).
- As soon as the transfer lands in our account, we automatically confirm the order and start generating your book.
- For digital: we email you the PDF, usually within minutes. For printed: soft cover books ship within 5-7 days across Lebanon; hard cover books take 7-10 days.
4. Personalisation is locked in once we generate the book
The book is built specifically for the photo + name you gave us. Once we've started generation, we can't change the name, the photo, or the child featured. Please double-check the name spelling and the photo before placing the order.
5. Photo guidelines
For the best result, we need:
- A clear, well-lit, front-facing photo of the child
- Face fills a meaningful portion of the frame (close-up, not full-body)
- No sunglasses, no hands or food covering the face
- Eyes open, looking toward the camera
If you upload a photo we can't work with (face too small, too dark, angled away), we'll WhatsApp you and ask for a better one. Your order isn't lost — we just pause it until we have a usable photo.
6. Refunds
- Before generation has started: full refund, no questions asked. Email us within 24 hours of placing the order.
- After generation: we've already paid for the AI compute and (for printed orders) the printer. Refunds are reviewed case-by-case. If the result has a clear quality issue, we will remake the book at no charge OR offer a refund — your choice.
- Printed books damaged in transit: send us a photo within 7 days of delivery and we will remake + reship at no charge.
7. Photo licence
By uploading a photo, you grant us a limited licence to use it solely to make your book and store it for the retention period described in the Privacy Policy. We do not use customer photos for marketing, social media, or training AI models. The licence is automatically revoked when you delete the photo or close your account.
8. Intellectual property
The book artwork, illustrations, story text, and brand belong to My Beloved Stories. You receive a personal-use copy of the finished book — to keep, read, gift, and reprint at home (for the digital version). You may not resell, mass-print, or commercially distribute the artwork or text.
9. Delivery
Printed orders ship across Lebanon with delivery included in the price. Soft cover books typically arrive in 5-7 business days and hard cover books in 7-10. Delays from the delivery partner, customs, or strikes are outside our control — we'll keep you updated by email if anything happens. International delivery is not currently available.
10. Service availability
The website may go down occasionally for maintenance or upstream failures (e.g. our AI provider, our payment provider). If an order is affected, we'll contact you and refund or reprocess.
11. Limitation of liability
We do our best to deliver a great product. If something goes wrong, our liability is limited to the amount you paid for the order. We are not responsible for indirect or consequential damages (e.g. missed birthdays). Where Lebanese consumer law gives you stronger rights, those rights apply.
12. Disputes
If you have a complaint, message us first — almost everything is faster to fix that way. If we genuinely can't resolve it, Lebanese law applies and Lebanese courts have jurisdiction.
13. Contact
My Beloved Stories
Beirut, Lebanon
Email: hello@mybelovedstories.com
WhatsApp: +961 78 874 514